Last updated: October 29, 2025
This Privacy Notice for The Fix Store (”we,” “us,” or “our”) explains how and why we may collect, store, use, and/or share (”process”) your personal information when you interact with our business, including when you:
Visit our website at https://thefixstore.com or any site that links to this Privacy Notice
Make a purchase, create an account, or contact us
Engage with us by phone, SMS, or other communications related to our store and services
If you have any questions or concerns about this policy or your data, please contact us at [email protected].
By using our website or purchasing from us, you agree to this Privacy Policy.
What we collect: We may collect your name, phone number, email, address, and payment information when you make a purchase or contact us.
Sensitive data: We do not collect sensitive personal information (such as race, religion, or medical data).
Third parties: We use secure third-party processors such as payment gateways and shipping carriers to fulfill orders.
Purpose: We process your data to provide products, fulfill orders, communicate updates, improve our services, and comply with law.
Safety: We use secure technologies to protect your data, though no online system is 100% safe.
Your rights: You can request access, correction, or deletion of your information by contacting us.
We collect personal information that you voluntarily provide to us when you:
Register or create an account
Place an order
Contact us by phone, email, SMS, or chat
Subscribe to updates or promotions
Name
Email address
Phone number
Billing and shipping addresses
Payment method (handled securely by third-party processors)
Account login details (if you create one)
We do not knowingly collect or process sensitive personal data.
Your payment information is processed through trusted third-party payment providers such as Stripe, PayPal, or Shopify Payments, depending on your checkout method.
We do not store your credit card numbers directly. Please review your payment provider’s own privacy policy for more details.
We process your personal data for purposes such as:
Order fulfillment (processing payments, deliveries, returns, and support)
Customer service (responding to inquiries and issues)
Account management (creating or maintaining your profile)
Security (fraud prevention and protection)
Marketing (sending updates or promotions if you have opted in)
Analytics (to improve our website and products)
We process your data only when we have a lawful reason to do so, such as fulfilling a contract, complying with law, or obtaining your consent.
We may share your data with trusted third parties that help us operate our business, including:
Payment processors (for secure transactions)
Shipping and delivery companies (to fulfill orders)
Email or SMS service providers (for notifications and support)
Website hosting and analytics providers
We do not sell or rent your personal information to third parties.
Our website or support systems may include AI-powered or automated tools, such as chat assistants or auto-reply messaging. These systems are designed to improve service efficiency.
AI interactions may process limited data (like names or order numbers) to help answer your questions faster. This data is used only to provide support and is not used for external marketing without consent.
If our website allows logging in with social media (e.g., Facebook or Google), we may receive basic information such as your name, email, and profile picture from that platform.
We only use this data to authenticate your account and improve your experience.
We keep personal information only as long as necessary to fulfill the purposes described in this notice, including legal or tax requirements.
When no longer needed, we delete or securely anonymize your data.
We use appropriate technical and organizational security measures, such as encryption, password protection, and limited employee access.
While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
We do not knowingly collect or sell information from anyone under 18 years old.
If we learn that a minor’s data has been collected, we will promptly delete it.
Depending on your location (including Texas and other U.S. states), you may have rights to:
Access the personal data we hold about you
Correct or update inaccurate data
Request deletion of your data
Withdraw consent to receive marketing messages
To exercise these rights, contact [email protected].
We may need to verify your identity before fulfilling your request.
If you opt in, we may send you emails or text messages for order updates, reminders, or promotions.
Message frequency varies.
Message & data rates may apply.
To stop receiving messages, reply STOP or email [email protected].
Consent to receive messages is not a condition of purchase.
Our website does not currently respond to browser-based “Do Not Track” signals. If a universal standard is adopted in the future, we will follow it.
If you reside in states such as California, Texas, Virginia, or Colorado, you may have additional privacy rights under state laws.
These include the right to:
Know what personal data we collect
Request deletion
Opt out of data sharing for targeted advertising (which The Fix Store does not currently engage in)
We do not sell or trade personal data with third parties.
We may update this Privacy Policy periodically to reflect changes in law or our business operations.
The updated version will be posted at https://app.sentiumcrm.com/v2/preview/tzgDxEPcjdjFPO4eXYKi with a new “Last updated” date.
Continued use of our website means you accept those changes.
If you have any questions or requests about this Privacy Policy, you may contact us at:
The Fix Store
📍 645 Ascension Ave, El Paso, TX 79928, USA
🕗 Business Hours: Every day, 8 AM – 8 PM CST